A call will not start

The three usual reasons, in the order worth checking.

Last updated: August 2, 2026

The three usual reasons, in the order worth checking:

  1. Check capture consent. If it is off, the screen says so and offers to turn it on. If it is paused, resume it.
  2. Check your microphone permission. Your browser blocks the microphone until you allow it for this site, and the address bar is where you change that.
  3. Try once more. If it still fails, report it and say what the screen showed.

Nothing is captured from a call that failed to start.

More in Calls

Start a call What you need before a call, and what happens during one. What happens after a call How what you said becomes pieces in your jar.

Still stuck

If this did not answer it, tell us. Inside kept, open the account menu, choose Help, then Report a bug.

For anything else, or if you cannot reach the product to report it, email support@kept.solutions and we will help.