Help Center

How kept works.

Answers to the questions kept actually raises: what is captured, what your workspace can see, and how to run the parts you control.

Last updated: August 2, 2026

Start here

What kept keeps, and what it does not What goes into your jar, and what never does. Turn capture on or off Capture is opt-in, and you can withdraw it at any time. Why an answer says it does not know The honest unknown is a feature, not a failure. Start a call What you need before a call, and what happens during one.

Getting started

What kept keeps, and what it does not What goes into your jar, and what never does. Do your first session From an empty jar to your first captured knowledge. Signing in Passwords, single sign-on, and two-factor codes.

Ask kept

Ask a question How to get an answer out of what has been captured. Why an answer says it does not know The honest unknown is a feature, not a failure. Where answers come from Every answer is cited, and you can read the source.

Your jar

What is in your jar How captured knowledge is organised, and what each piece holds. Add knowledge yourself Put knowledge in directly, without waiting for a session. Remove something from your jar Your record is yours to correct. Your capture band The one thing about you your workspace can see, and what it is not.

Calls

Start a call What you need before a call, and what happens during one. What happens after a call How what you said becomes pieces in your jar. A call will not start The three usual reasons, in the order worth checking.

Your privacy

Turn capture on or off Capture is opt-in, and you can withdraw it at any time. What your workspace can and cannot see The bounded set your workspace is shown, and what it never is. Export your data Download a complete copy of everything kept has captured for you. Delete your account What deletion does now, and the 30 days before it is permanent. If you leave a business workspace Who decides what happens to your jar, and the 14 days that follow.

Your account

Change your password Change the password you sign in with. Turn on two-factor authentication Add a code from your authenticator app to your sign-in. Sign out of other devices End every session except the one you are using. Change your email address Move your account to a different email address. Your name and appearance What kept calls you, and light or dark.

For admins

Invite people and manage seats Adding people to your workspace and seeing who holds a seat. What you can see about your people The bounded set a workspace is shown, and why it stops there. Departments Grouping people so managers can oversee their own area. Jar access Reaching the knowledge your workspace has captured. Usage and your plan Where consumption and billing live. Single sign-on Signing your workspace in through your own identity provider. When someone leaves The choice you make at a departure, and the 14 days after it.

For managers

Your department What a manager sees, and where that reach stops.

Still stuck

If the answer is not here, tell us. Inside kept, open the account menu, choose Help, then Report a bug.

For anything else, or if you cannot reach the product to report it, email support@kept.solutions and we will help.

This Help Center is deliberately small and grows from what people actually ask. If something is missing, saying so is how it gets written.