Help Center

How kept works.

Answers to the questions kept actually raises: what is captured, what your workspace can see, and how to run the parts you control.

Last updated: August 2, 2026

Guides by role

Three ways in, depending on who you are. Each one is a reading order, not a rule.

You are the person whose knowledge it isStart with what Kept keeps and what it does not, then capture consent, then your first call. Everything under Your knowledge and Your privacy is yours.Start reading You manage a teamWhat your workspace can see, what a coverage band means, and what it never is. Read For managers after the honest-unknown article.Start reading You run the workspaceSeats, single sign-on, provisioning, deletion requests and the audit ledger. Read For admins, then Your privacy for the rules you are administering.Start reading

Getting started

What is captured, your first session, signing in.

What kept keeps, and what it does not What goes into your knowledge, and what never does. Do your first session From nothing captured to your first pieces of knowledge. Signing in Passwords, single sign-on, and two-factor codes.

Ask kept

Asking, the honest unknown, where answers come from.

Ask a question How to get an answer out of what has been captured. Why an answer says it does not know The honest unknown is a feature, not a failure. Where answers come from Inspect available sources and understand their limits.

Your knowledge

What it holds, adding to it, taking things out.

What your knowledge holds How captured knowledge is organised, and what each piece holds. Add knowledge yourself Put knowledge in directly, without waiting for a session. Remove something from your knowledge Your record is yours to correct, and what removal means on your plan. Your capture band The one thing about you your workspace can see, and what it is not.

Calls

Starting a call, what happens after, when one will not start.

Start a call What you need before a call, and what happens during one. What happens after a call How what you said becomes pieces of your knowledge. A call will not start The three usual reasons, in the order worth checking.

Your privacy

Consent, what the workspace sees, export and deletion.

Turn capture on or off Capture is opt-in, and you can withdraw it at any time. What your workspace can and cannot see The bounded set your workspace is shown, and what it never is. Export your data Download a complete copy of everything kept has captured for you. Delete your account What deletion does on your plan, and the 30 days before it is permanent. Ask for deletion in a business workspace How a deletion request works, who decides, and the one exception. If you leave a business workspace Who decides what happens to your knowledge, and the 14 days that follow.

Your account

Password, two-factor, devices, email, your name.

Change your password Change the password you sign in with. Turn on two-factor authentication Add a code from your authenticator app to your sign-in. Sign out of other devices End every session except the one you are using. Change your email address Move your account to a different email address. Your name and appearance What kept calls you, and light or dark.

For admins

Seats, departments, access, deletion requests, sign-on.

Invite people and manage seats Adding people to your workspace and seeing who holds a seat. What you can see about your people The bounded set a workspace is shown, and why it stops there. Departments Grouping people so managers can oversee their own area. Knowledge access Reaching the knowledge your workspace has captured. Deletion requests What a member's deletion request shows you and how to record a decision. Usage and your plan Where consumption and billing live. Single sign-on Signing your workspace in through your own identity provider. When someone leaves The choice you make at a departure, and the 14 days after it.

For managers

What a manager sees, and where that reach stops.

Your department What a manager sees, and where that reach stops.

Still stuck

If the answer is not here, tell us. Inside kept, open the account menu, choose Help, then Report a bug.

For anything else, or if you cannot reach the product to report it, email support@kept.solutions and we will help.

This Help Center is deliberately small and grows from what people actually ask. If something is missing, saying so is how it gets written.