You know things the manual never will.
The way you actually keep the line moving took years to learn and ten minutes a day to explain, if anyone asked.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
The fix for the recurring exception is known. Known by three people, none of whom are on call tonight.
You’re on call with an S O P that stops right before the part that actually breaks.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
Tonight’s on-call hits the empty weight field and asks Kept. They get the workaround in one line, cited to the person who found it.
The part the S O P skipped is one question away. Kept. Keep the knowledge behind the work.
Kept asks. It talks with you about the work like someone who wants to learn it, keeps your answers in your own words, and gives them to the next person with your name attached. The workaround you invented stops being anonymous folklore and starts being your contribution, on the record.
Capture starts with each partner's consent. They can skip a question, stop a session and review their captured knowledge. A business workspace's access rules determine who else can use it.
Knowledge captured for a business workspace belongs to that workspace. Partners retain visibility, removal from view and in-session retraction controls. Permanent deletion follows the workspace request process, unless a provisioned legal erasure window applies.
Kept's internal partner model is not employer-facing. A business workspace can see a red, amber or green capture band, based on contributed knowledge, alongside the access and audit records described in the Privacy Notice. It is not a score of a person's work or judgment.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.