Blog
Notes from the work of keeping it.
What we are learning about key-person risk, knowledge that never got written down, and what actually survives when someone leaves.
August 2026
Documentation captures what people do. It misses how they decide.
Your SOPs are probably fine. They are also answering a different question than the one you need answered when the person who wrote them is gone.
When someone leaves, what actually walks out the door
Every company runs on a few heads that were never written down. Here is how to find out which ones, before the resignation letter tells you.