The hardest parts of your job are the parts nobody sees.
The way you handle the delicate conversation is craft. It deserves to outlive your tenure, on your terms.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
Onboarding runs on one person’s memory. When they’re out, the new hire’s first week stalls.
Your first month is spent finding out who to ask before you can find out what to do.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
A new coordinator asks what a contractor conversion needs. Kept gives the three steps and cites the call where you explained them.
You get the real process, exceptions included, on day one. Kept. Keep the knowledge behind the work.
Kept talks with you about how you work: the sequencing, the phrasing, the judgment about when to push and when to wait. It keeps your craft in your words, so the team's practice compounds instead of resetting with each departure. What you have learned becomes something you visibly gave.
Capture starts with each partner's consent. They can skip a question, stop a session and review their captured knowledge. A business workspace's access rules determine who else can use it.
Knowledge captured for a business workspace belongs to that workspace. Partners retain visibility, removal from view and in-session retraction controls. Permanent deletion follows the workspace request process, unless a provisioned legal erasure window applies.
Kept's internal partner model is not employer-facing. A business workspace can see a red, amber or green capture band, based on contributed knowledge, alongside the access and audit records described in the Privacy Notice. It is not a score of a person's work or judgment.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.