You solved it in March. Stop re-solving it in person.
Being good at this job means everyone asks you instead of the docs. The docs do not mind. Your queue does.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
That edge case was fixed in a ticket eight months ago. The next agent will fix it again.
You’re on a ticket you’ve never seen, the customer’s waiting, and whoever solved it last is off shift.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
A new agent gets the blank date error and asks Kept. They get the fix in three steps, cited to whoever found it.
The fix is there while the customer is still on the line. Kept. Keep the knowledge behind the work.
Kept talks with you about the problems you have cracked and keeps your answers in your words. The next agent who hits that error gets your fix, with your name on it, while you keep working your own queue. Your expertise scales without your calendar paying for it.
Capture starts with each partner's consent. They can skip a question, stop a session and review their captured knowledge. A business workspace's access rules determine who else can use it.
Knowledge captured for a business workspace belongs to that workspace. Partners retain visibility, removal from view and in-session retraction controls. Permanent deletion follows the workspace request process, unless a provisioned legal erasure window applies.
Kept's internal partner model is not employer-facing. A business workspace can see a red, amber or green capture band, based on contributed knowledge, alongside the access and audit records described in the Privacy Notice. It is not a score of a person's work or judgment.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.