You are the documentation. That should worry you less than it does.
Being the only person who understands the payment retry logic is job security right up until it is a pager duty sentence.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
The reason the retry limit is three isn’t in the code. It left with someone in March.
You’re about to change a number someone set for a reason nobody can tell you.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
A new engineer opens the config and asks why it’s three. Kept answers from the March backfill and shows the exact words from the call.
You change the number knowing what happened last time. Kept. Keep the knowledge behind the work.
Kept talks with you about the work you actually do, like a colleague who wants to understand it, not a form that wants fields filled. It keeps what you say in your own words, and when someone asks a question your answer covers, they get your explanation with your name on it, instead of paging you.
Capture starts with each partner's consent. They can skip a question, stop a session and review their captured knowledge. A business workspace's access rules determine who else can use it.
Knowledge captured for a business workspace belongs to that workspace. Partners retain visibility, removal from view and in-session retraction controls. Permanent deletion follows the workspace request process, unless a provisioned legal erasure window applies.
Kept's internal partner model is not employer-facing. A business workspace can see a red, amber or green capture band, based on contributed knowledge, alongside the access and audit records described in the Privacy Notice. It is not a score of a person's work or judgment.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.