Culture is practice. Practice is memory. Keep it.
The handbook says what the policy is. Your people team knows how it actually works.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
Onboarding runs on one person’s memory. When they’re out, the new hire’s first week stalls.
Every departure takes policy interpretation and role knowledge with it, and the next hire learns it slower and wrong.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
A new coordinator asks what a contractor conversion needs. Kept gives the three steps and cites the call where you explained them.
Role knowledge stays in the company when the person who held it moves on. Kept. Keep the knowledge behind the work.
Every people org holds practice the handbook cannot: how the review cycle really runs, what was learned from the reorg, why the leveling framework bends where it bends. When your senior practitioners leave, the org keeps the policies and loses the judgment that made them workable.
Kept captures that judgment from the people who hold it and keeps it cited, current, and owned by the workspace. The next people leader inherits how it is actually done, with names and dates, instead of a binder and a guess.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.