Your process capital retires one veteran at a time.
The SOP describes a plant that has never existed. The plant that exists is run from memory.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
The fix for the recurring exception is known. Known by three people, none of whom are on call tonight.
Every shift change and site handoff leaks the exceptions that keep operations running, and that leak shows up as downtime.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
Tonight’s on-call hits the empty weight field and asks Kept. They get the workaround in one line, cited to the person who found it.
Exceptions stop leaking at handoffs, across shifts and sites. Kept. Keep the knowledge behind the work.
Twenty years on the floor produces knowledge no process document has: which machine drifts in humidity, which supplier's Friday truck is short, what actually happens when the line stops. That knowledge is capital, and it currently depreciates to zero on someone's last day.
Kept captures it from the people who hold it, in their words, and keeps it as memory the operation owns. Ask what the night shift knows about the packaging line and the answer arrives with a name and a date, or says nobody has said. Continuity you can point at.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.