You bought the system.
Kept keeps how you actually use it.
Every team uses its systems, and no team uses them to the full extent. The fields that matter, the reports nobody trusts, the workaround for the step the vendor never built: that is the real workflow, and it lives in a few heads.
All use casesA familiar moment
“How do we
use this here?”
The setting. A sales operations team. A new analyst joined last week. The CRM is the system where every deal is tracked. It was set up years ago, and the team uses it in its own way, which no manual describes.
A new analyst opens the CRM. The training covered every screen. Nobody covered which stage the team really moves a deal at, or why the forecast field is ignored on renewals.
Illustrative scenario, not a customer result.How Kept helps
Keep the real workflow.
Answer the next person.
- 01
Ask the people who run it
June interviews the partners who live in the system about how the work gets done: the settings, the sequence, the exceptions.
- 02
Keep the real workflow
What they say is kept in their own words, with the reasoning, and shown to them to correct.
- 03
Answer the next person
“How do we use this here?” gets the team's own answer, cited to the person who gave it.
What Kept uncovers.
- 01
The steps the team actually follows, in order, including the ones outside the tool
- 02
Which fields, reports and settings matter, and which are ignored on purpose
- 03
The workarounds, and the reason each one exists
- 04
Where the documented process and the real one part ways
In your line of work.
Where this shows up first: the film for the revops leader who feels it, and the other lines of work where it starts.
Also in: Operations IT & Security Finance
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
Three teams use the word qualified and mean three different things. The routing rules assume a fourth.
Definitions and routing logic drift between teams, and the pipeline numbers you’re steering by drift with them.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in your knowledge base.
A new ops hire asks why rule 17 exists before changing it. Kept answers with the capacity reason and cites your call.
Shared definitions hold, so the numbers you steer by hold too. Kept. Keep the knowledge behind the work.
Start at zero.
Pay once when the KPIs land.
The KPIs we would propose for the systems you already use:
- Systems and processes with a kept, cited answer for “how do we use this here”
- Partners with capture on who use the systems in scope, through the whole window
- Questions about those systems answered with a source, against honest unknowns
Agreed before the pilot starts and measured from the workspace's own ledger over a window we set together, with a minimum number of partners using Kept through it. Nothing to pay to begin. A one-time payout when the KPIs are met, then the recurring rate.
How the proof of value worksUseful knowledge.
Visible limits.
Kept supports the work. It does not assess competence, monitor people or replace training, supervision or required qualifications. Business knowledge follows workspace access and ownership rules.
Kept is designed to ground answers about your work in available sources and say when it does not know. AI can still make mistakes. Inspect the sources and review important answers before relying on them.
Security and compliance