A Kept story · Two weeks
Priya has carried the biggest renewals for seven years. On a Friday at four she hands in two weeks' notice, and she means it. Ten working days. This is what they look like with Kept. Every name and every line of it is example material.
Prototype with synthetic material. No live workspace, customer content or input collection.
01 / The Friday
It is a good offer and you cannot match it. You wish her well, and you mean it. Then you open the renewal calendar. Northwind renews in five weeks. Priya has saved that account twice, and nobody else has been on a call with them in a year.
“I'll do a proper handover. I'll write up the big accounts. There's a lot that's just in my head, honestly.”
This story is available entirely as text.
02 / Monday morning
The write-up would take her last three days and cover the accounts, not the judgment. Instead, Priya turns capture on herself on Monday morning, and June asks her about Northwind while it is still fresh.
Tell me about the last Northwind renewal. What nearly went wrong?
Their procurement lead will push for a discount in the last week, every time. The answer is never a discount. It's the extra seats for their support team at the same price, because that's what the sponsor actually needs to sign. If you offer money you lose the sponsor.
Twenty minutes before her nine o'clock. Not a form.
03 / Ten working days
One conversation a day, on the accounts that matter most. Who the real decision-maker is, the pricing exception that was agreed by phone and never emailed, which escalation goes to the CTO and which never should. Each becomes a piece of knowledge with the trigger, the response and the reason.
Example review: checked against the source. Priya named the sponsor and the procurement lead.
See what she corrected04 / The handoff
On her last Thursday, Priya reads everything that was kept. She corrects a name, removes a guess about a contract date, and adds the one thing she had forgotten to say. Work captured for a business workspace stays with the workspace when she leaves, with every source intact.
“Never let the renewal call happen without their support lead in the room. If she's not there, reschedule. She's the one who says yes.”
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
05 / After she's gone
Three weeks later, the renewal call is tomorrow. The colleague who inherited the account asks the workspace. The answer comes from what Priya said, and it cites the day she said it.
Northwind procurement is asking for a discount before tomorrow's call. What do we do?
Do not offer a discount. Offer extra seats for their support team at the same price: the sponsor signs for the seats, and a discount loses the sponsor's case internally. Make sure their support lead is on the call; if she is not, reschedule.
[1] Priya, day 1 and day 6Every answer cites the conversation it came from. AI can make mistakes: open the source and decide.
06 / What she never said
Ten days is not seven years. When the question is one Priya never answered, Kept says so and points at who to ask, instead of a guess dressed as an answer.
Nothing about a data-residency promise is in what Priya kept. I can't establish the answer.
Check the signed order form and ask the account's executive sponsor.
Capture is opt-in, and each partner reads what was kept before it counts. What a workspace keeps follows that workspace's permissions, enforced in the database on every row, never by an AI model. It is encrypted in transit and at rest, never used to train a model, and a session transcript cannot be edited or deleted once recorded. Single sign-on, two-factor and an exportable audit ledger are part of the business plan. What is live, in progress and planned.
Kept runs beside your systems, not inside them. There is nothing to install in your stack and nothing it needs from your CRM or ticketing tool to work: your people talk to June in the browser or the companion window, sign in through your identity provider, and add the documents that matter. What it keeps stays yours: every answer cites its source, the workspace audit ledger exports as JSON or CSV, and each person can download a complete copy of their own record. How the systems you already use fit in.
The other Monday